A chatbot is basically a software application program, designed for communication purposes i.e., online chat. A chatbot is an automated program used for communication purposes. Chatbots are based on artificial intelligence-based technology called text and text-to-speech, used for communication on online platforms. We write already about Social network websites.
Chatbots are very beneficial for smooth communication because it is not possible for humans to respond quickly to customers 24/7. Here, Chatbots are needed, because these automated bots help in conducting online communication without delay. Today, we will discuss chatbots precisely.
BENEFITS OF CHATBOTS
Chatbots are designed with artificial intelligence technology. These AI-based chatbots are very beneficial for effective and barrierless communication. Now, we will discuss some benefits of chatbots.
1. 24/7 AVAILABILITY
The main benefit of Chatbot is that they are available 24/7. You can also say, they are designed for functioning 24/7. Because of this, the people who want to communicate with your organization can communicate easily without waiting for an assured response.
2. HELPS IN INCREASING REVENUE
Through chatbots, you can reach the right customer at the right time. By grabbing the right opportunity, you can convert potential customers into real customers. Hence, this will eventually increase your revenue. Therefore, chatbots help in increasing revenue. We write the article in full detail on how to increase your Social Media Engagement in 2022.
3. SATISFY THE CUSTOMERS
Customer satisfaction is one of the main goals of every organization. It is crucial to satisfy the customers because an unsatisfied customer can ruin many other chances of earning more customers. Therefore, it is very essential to satisfy the customers. Chatbots are really efficient in satisfying customers. As they can convince the customers of the best possible options available and also respond to all the queries of the customers in a professional manner without delay. The pattern of communication is also very satisfying and trustworthy.
4. HELPS IN FRAMING MARKETING STRATEGIES
Chatbots study the behavioral pattern of customers toward your brand online. This is another significant benefit of chatbots for businesses is the data they can provide about client behavior. The queries, challenges, and popular goods addressed in chatbot discussions might offer significant insights into your future company strategy.
You can, for example, tailor your content strategy to your client’s inquiries and issues. You can figure out what motivates your customers and what issues they have. This allows you to develop material that answers the questions correctly.
5. PERVASIVE IN NATURE
Chatbots are pervasive in nature. They are compatible and useful in every kind of industry. They are feasible for every nature of business like the Finance Industry, E_-business, HR Industry, Marketing Industry, the PR industry, and many more.
TOP 5 CHATBOTS PLATFORMS, 2022
There are many proficient platforms for chatbots available on the web. These platforms are professional in providing chatbot services. Let’s see the top 5 chatbot platforms.
1. BOTSIFY
Botsify is one of the most popular chatbot creation tools. Botsify does not require any kind of coding skills. Botsify is compatible with education, customer services, sales, and Human resource management.
2. ManyChat
ManyChat is a Facebook chatbot. Manychat provides great automated chat response services. It facilitates the marketing function of business also. Manychat is designed with the nature of business communication. It is very convenient to install Manychat as it has an easy user interface.
Manychat has a great advertising analytical function with a creative visual editor. It is one of the professional chatbot platforms. It helps in growing your audience. This chatbot supports 1B+ monthly B2C conversations.
3. GPT-3
GPT-3 is a very popular chatbot. This automated chatbot sounds like a genuine human. The Ai chat conversation seems to be human-like with great responsive rates.
4. INTERCOM
Intercom is a good chatbot software. It is famous for live chat. Intercom gives a personalized conversation experience. This machine-based chatbot is really popular among marketers.
It can answer 33% of queries with satisfactory responses.
5. CHATFUEL
Chat fuel is one of the best and easy-to-use chatbots. It does not need any coding. it is designed specifically for Facebook. This chatbot sends predefined answers. This chatbot also provides customer service advice. It is available in both packages i.e. Free and Paid.
FINAL THOUGHTS
Artificial Intelligence technology is very beneficial for humans. AI-based Chatbots are very effective tools for the smooth flow of communication between customers and organizations. These top chatbots are used by all kinds of business organizations for effective and efficient communication.